SmartBro

SmartBro sucks when it comes to service. On my personal experience, they wouldn't address my concerns. Not until they received a memo from the NTC ordering them to service my intermittent connection and copy NTC and me of whatever the actions done to address the my complaints.

Next time you have a service interruptions from SmartBro, get the service request ID and email them at customercare@smartbro.com.ph. COPY NTC at ntc@ntc.gov.ph

*** IMPORTANT: cc'ing NTC is crucial otherwise, your request will fall in deaf ears.