‘Highly unusual’ data handling caused GSIS database system crash, says IBM

‘Highly unusual’ data handling caused GSIS database system crash, says IBM

IBM PHILIPPINES, Inc. has rejected allegations of inefficiency and negligence made by erstwhile client Government Service Insurance System (GSIS), saying it has provided enough technical support for the state pension fund’s database system.

IBM said during the weekend that it actively participated in fixing GSIS’s database after it crashed in March despite having no contract and involvement in the supply design or installation of the system.

"IBM Philippines completely rejects the assertions made by the GSIS against IBM and its affiliates in paid newspaper and television advertisements," IBM said.

"This year, IBM Philippines celebrates its 72nd anniversary of serving our clients in the Philippines. During IBM Philippines’ long history as a member of this business community, it has always attempted to resolve issues with clients in a constructive and respectful manner."